The Green BoxTM Guarantee

Our Green BoxTM Guarantee has 10 points that will give you Total Care, Protection and Guidance you deserve as the owner of your new Keola Home. Not only is it New Zealand’s bestnew home guarantee, it covers valuable items that will ensure your home serves you well for many, many years.And what’s more, our guarantee is easily transferable to future owners.Please see below for items covered in your Green Box.TM

1. 10 year Master Build Guarantee: For peace of mind in case something goes wrong

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First and foremost, this Guarantee offers peace of mind!  Master Build Guarantees are the most comprehensive products available on the market.  Only a Registered Master Builder can offer these Guarantees – the best products being offered by the best builders!

The Guarantee covers residential building work with a contract price of $25,000 and over and cover full-contract, labour-only and managed labour-only work carried out by a Registered Master Builder. Work by subcontractors, as well as materials and rot is covered. Conditions apply.

Covers you for:

  • Defect in Materials* and Workmanship and Structural Defect: Protection against any defects in workmanship and materials*, or structural elements, for two years after completion of the building.
  • PLUS Structural Cover: Cover for defects in specific structural elements of the building work, after expiry of the Materials, Workmanship and Structural cover,  for a total cover of ten years from acceptance of the Guarantee.
  • INCLUDING Rot and Fungal Decay: Cover for properties where the design, materials and construction achieve a score of 12 or less based on the E2/AS1 Risk Matrix**.
    • Materials which have a current certificate of accreditation or product certificate issued under the Building Act, or which, in Master Build Services’ opinion, comply with an appropriate Australian or New Zealand standard.
    • The E2AS1 is the Department of Building and Housing’s Acceptable Solution for Building Code clause E2 External Moisture. It incorporates a Risk Matrix which is a design tool that allows designers to analyse the weather tightness risk of a particular building design.
  • For protection against loss of deposit, non-completion, defective workmanship, rot and structural defects, or if your builder is unable or unwilling to put things right. (please note – ahem, we don’t sit in this category) The Master Build Guarantee covers you for things out of your control.

2. 10 year Weathertightness Guarantee

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 Weathertightness is one of the biggest issues worrying clients when building a new home. In simple terms, weathertightness is preventing moisture entering your new home and eventually causing rot and decay. The Master Build Guarantee above includes cover for rot and fungal decay. 

3. 12 months maintenance period

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 Most companies offer a 30, 60 or 90 day maintenance period. We offer a FULL YEAR where we take care of the niggly little things. 

4. Guaranteed call back within 24 hours during maintenance period or we arrive with a smile and a $50 voucher!

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 How annoying is it when your builder is ‘too busy’ to return your call? Days soon turn into weeks and then eventually you forget what you called him for in the first place. Not with us. So long as you log your problem on our website, be assured that we will contact you very soon. 

5. Free annual 20 point building warrant of fitness check with written report for the next 10 years

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How often do you get a Warrant of Fitness check on your car? 6 months? 12 months? So, when was the last time you got your house checked?Um, never?

Do you not like your house? Does it not give you clean, dry, warm accommodation. Hey, it also needs care and affection.

But who’s got the time, you argue. Well that’s why we’re here.

Now seriously, is there any other company out there offering this? The only reason we do this as we would rather catch a small issue early, then let it grow into a dangerous monster.

6. Free online access to your building documents and supplier warranties…forever

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 Sister-in-law needs to know the size of your kitchen? Need to check when the roof warranty expires? Now you don’t have to worry, all this information is easily made available to you online. 

7. Free professional lawn care for 6 months, you call us when you’re ready

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 Unpacking, furniture placement, linen shopping, connecting the home theater system, house warming parties. There’s a 101 things to do when you move into your new home. Let us take at least some of the stress away by taking care of the lawns. It’s the least we could do. 

8. Free written site appraisal x 3 for your friends and family (value $500 ea). Use this anytime within the next 10 years.

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If you’ve succeeded by building your new home, no doubt your friends and family will now approach you to find out how you did it. Why not give them the gift of professional and sage advice before they embark on their own journey. They will forever be thankful for it. Contact us and we will be be glad to assist them on your behalf. 

9. Free online access to our vast online library of property, building and finance publications

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 To be on top of our game, we go through a lot of written material. Now you can also get access to all these publications. 

10. Free annual entry to our overseas holiday draw for the next 5 years. (value $2000)

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 We really cherish you, our client. Without you, we wouldn’t have a business. Therefore, we aim to reward all our clients for years after their house is completed. And you don’t have to do a thing! You are automatically entered into our annual draw from the date your house is handed over to you. 

 

For any queries on your Master Build Guarantee please contact us.

Phone 021 280 8580 / 627 7124

Send an Email

Sanjesh Lal, Master Builder, Licensed Builder & Chartered Engineer

Sanjesh Lal

BE(Civil) MIPENZ CPEng
Director
Chartered Civil Engineer
Registered Master Builder
Licensed Building Practitioner (by default)
Writer …And master egg collector​​​​​